Building Operational Agility in Healthcare: Focus on your Non-Employees
If the past few months have taught us anything, it’s that healthcare organizations need to be able to scale – quickly, securely, and with patient care at the forefront.
The key is operational agility.
Operational agility is the ability to respond quickly to changing external conditions, without compromising long-term objectives. In a healthcare context, this means being able to respond to rapid swings in public health conditions, new regulatory guidance, or emerging security threats without compromising on patient care, data protection, or research goals.
Fundamentally, developing operational agility is about building a core set of processes and capabilities and enabling your people to operate dynamically within that environment.
Non-Employees are an Operational Blind Spot
In recent months, we’ve spoken with many IT leaders who have struggled with one of the biggest challenges in operating an agile healthcare organization: onboarding and offboarding non-employee users.
These IT leaders have robust and long-established systems and processes in place to manage their internal workforce users but little in the way of centralized management of everyone else, like affiliated entities, most doctors and nurses, referring physicians, volunteers, residents, and researchers.
Why is this important?
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